RETURN & REFUND POLICY

Effective Date: September 7, 2026

This Return & Refund Policy applies to purchases made through pickliberty.com, which is owned and operated by Adslion media Limited.

1. ORDER CANCELLATIONS

You may request cancellation before the order is marked “Processing for shipment” in our fulfilment system. If we accept the cancellation before that point, we will issue a full refund to the original payment method. Once that point has passed, cancellation is not available and the return process below applies.

2. RETURN WINDOW AND ELIGIBILITY

You may request a return within 30 calendar days after delivery. To be eligible, an item must be unused, in the same condition in which you received it, and returned with its original packaging. Please provide your order number or proof of purchase with your request. All returns require prior authorization.

3. HOW TO REQUEST A RETURN

Before sending an item back, email info@pickliberty.com with your order number, the item or items you wish to return, and the reason for the request. Please include clear photos or videos when an item is damaged, defective, incorrect, incomplete, or materially different from its description.

If your return is approved, we will provide the appropriate authorized return address and return instructions. Do not send an item to the manufacturer, to our registered office, or to another address without authorization. Returns sent without prior authorization may be delayed while we review them.

4. RETURN SHIPPING COSTS

For preference-based returns, such as where you change your mind or select an unsuitable item, you are responsible for the return shipping cost. We do not charge a restocking fee.

If an item is damaged, defective, incorrect, incomplete, or materially different from its description, contact us promptly. After review, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. No restocking fee or customer-paid return charge applies to a verified merchant-caused error.

5. REFUND SCOPE, INSPECTION, AND TIMING

Approved refunds cover the purchase price of the eligible returned item or items. Original outbound shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise. Any refundable taxes will be handled in accordance with applicable law.

After an authorized return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5 business days after receipt and inspection. Your bank, PayPal, card issuer, or other payment provider may need additional time to post the refund.

6. MISSING, INCORRECT, DAMAGED, OR DEFECTIVE ITEMS

If an item is missing from your order, incorrect, damaged, defective, or materially different from its description, contact info@pickliberty.com with your order number and clear photos or videos where relevant. After verification, we will provide an appropriate replacement or refund. You will not be asked to pay return shipping for a verified merchant-caused error.

7. EXCHANGES

Contact us before returning an item for exchange. An exchange is available only when the original item meets the return conditions, a return is required, and replacement stock is available. If a return is not required because the item is missing, unsafe to ship, or otherwise unsuitable for return, we will explain the available resolution in writing. Exchanges remain subject to product availability.

8. CONTACT AND COMPANY INFORMATION

For cancellation, return, exchange, or refund questions, contact info@pickliberty.com.

Registered Office / Company Address
Adslion media Limited
OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG

Our registered office is not a return warehouse. The authorized return address is supplied only after a return request is approved.